Privacy Policy
We take your privacy seriously.
Mobio Networks, Inc. ("Mobio") knows that you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy policy. This Privacy Policy applies to all of the mobile applications, products, services and websites offered by Mobio or its subsidiaries or affiliated companies (collectively, Mobio’s “services"). By accessing any Mobio services, you are accepting the practices outlined in this Privacy Policy.
What Does This Privacy Policy Cover?
This Privacy Policy covers Mobio’s treatment of personal information that Mobio gathers when you use any Mobio services. This policy does not apply to the practices of third parties that Mobio does not own or control, or to individuals that Mobio does not employ or manage.
What Personal Information About Customers Does Mobio Collect?
Our primary goal in collecting personal information is to provide you with a friendly, customized, and efficient experience. We collect the following types of information from our customers:
Information You Provide to Us:
We receive and store any information you enter through any of our services or provide to us in any other way. In order for you to use our services, you must complete a registration form. We require your contact information (such as name, home address, mobile phone number and email address). We may also request a password, demographic information and unique identifiers in order to provide you with a more personalized service. For certain services, we also request credit card or other payment account information which is maintained in encrypted form on secure servers. We may combine the information you submit under your account with information from other Mobio services or third parties.
You can choose not to provide us with certain information, but then you may not be able to take advantage of many of our services or special features of our services. The personal information you provide is used for such purposes as optimizing your user experience across Mobio’s services, responding to your requests for certain products and services, customizing the advertising and content you see, and communicating with you about specials and new products.
Automatic Information
- Usage Information. We receive and store certain types of information whenever you use any of our services. Mobio automatically receives and records certain “traffic data” on our server logs, which may include the dates and times you used our services, your response to messages that we send to you, your IP address, Mobio cookie information, the aspects of each service that you used or accessed, and your communications and interactions with other users of our services.
- Mobile Device Identification Information. When you connect to our services on your mobile device, if your service provider uniquely identifies the device, Mobio will receive this information. Mobio may use your unique mobile device identification information to offer you extended services and/or functionality. Our services may require our collection from you of the phone number for your device. We may associate that phone number to the mobile device identification information and to other information we have collected from and about you; however, we will not use that number to call you for telemarketing.
- Mobile Device Physical Location. Some mobile phone service providers are required to operate a system that will pinpoint the physical location of devices that use their service. Depending on the provider, Mobio may automatically receive this information.
We may combine this non-personal information with your personal information. This type of data enables us to provide you with a more personalized user experience and determine how often customers use parts of our services, so we can make our services appealing to as many customers as possible. In addition, we may provide statistical information to our partners about how our customers, collectively, use our services. We share this type of statistical data so that our partners also understand how often people use their areas and our services, so that they, too, may provide you with an optimal experience.
E-mail Communications:
We may receive a confirmation when you open an e-mail from Mobio if your computer supports this type of program, in order to help us make e-mails more interesting and helpful. We may also send out emails with news or promotions. If you are a registered user of Mobio’s services and do not want to receive e-mail from us, please adjust your customer communications preferences on our website.
Information From Other Sources:
For purposes such as improving personalization of our service, we may receive information about you from other sources, such as some of our partners, and add it to our account information. Personal information that you provide to those sites may be sent to Mobio, and we will use it in accordance with this Privacy Policy. Our partners may have privacy practices that are different from ours (and which we do not control), and we encourage you to read their privacy policies.
Processing of Information:
Mobio processes personal information on our servers in the United States of America and in other countries. In some cases, we process personal information on a server outside your own country. We may process personal information to provide our own services. In some cases, we may process personal information on behalf of and according to the instructions of a third party, such as our partners.
What about Cookies?
- Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and tell us how and when pages in our site are visited and by how many people. Mobio cookies do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us who you are or what your account name, mobile phone number or email address is.
- The “help” portion of the toolbar on the majority of browsers will direct you on how to prevent your browser from accepting new cookies, how to command the browser to tell you when you receive a new cookie, or how to fully disable cookies. We strongly recommend that you leave the cookies activated, however, because cookies enable you to take advantage of some of Mobio’s attractive features.
- Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.
Will Mobio Share Any of the Information it Receives?
Information about our customers is an integral part of our business. We neither rent nor sell your personal information to anyone. We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users who used one of our services or a particular feature of a service. Such information does not identify you individually. We share your personal information only with the entities that are controlled by or control Mobio and as described below.
Affiliated Business We Do Not Control:
We are affiliated with a variety of businesses and work closely with them. In certain situations, these businesses operate within the Mobio service or sell items to you within the Mobio service. In other situations, Mobio provides services, or sells products jointly with affiliated businesses. You can easily recognize when an affiliated business is associated with your transaction, and we will share customer information that is related to such transactions with that affiliated business. We do not have access to or control over the information practices of these third-party businesses, and their information practices are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices.
Agents:
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Examples may include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. We may also provide your personal information to agents who will use it to verify aggregate usage data that we provide to our partners.
Promotional Offers:
We may send offers to certain customers on behalf of other businesses. However, when we do so, we do not give the other business your name and address. If you are a registered user of Mobio’s services and do not wish to receive these offers, please adjust your customer communications preferences on our website.
Business Transfers:
In some cases, we may choose to buy or sell assets or businesses. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if Mobio, or substantially all of its assets, were acquired, customer information would be one of the assets that are transferred.
Protection of Mobio and Others:
We may release personal information when we believe in good faith that release is necessary to: comply with that law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Mobio, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
With Your Consent:
Except as set forth above, you will be notified when your personal information may be shared with third parties.
Is Information About Me Secure?
- Your Mobio Account Information is protected by a password for your privacy and security. You need to work to protect against unauthorized access to your password and to your computer by signing off once you have finished using a shared computer.
- We use encryption technology when collecting financial personal data such as credit card information. For online transactions, we use industry standard security measures, such as the one available through “Secure Sockets Layer” (SSL), to protect the confidentiality and security of online transactions.
- Only employees who need personal information to perform a specific job (for example, a customer service representative) are granted access to it. All of our employees are kept up to date on our privacy and security practices.
What Information Can I Access?
Mobio gives you access to a broad range of information about your account and your interactions with Mobio for the limited purpose of viewing, and, in certain cases, updating that information. These can be accessed on our website, and, in some cases, through your mobile phone.
What Choices Do I Have?
- As stated previously, you can always opt not to disclose information to any of our services, in which case Mobio may not be able to provide those services or certain features to you
- You are able to add or update certain information on pages, such as those listed in the “What Information Can I Access?” section above. When you update information, however, we may maintain a copy of the unrevised information in our records.
- You may request deletion of your Mobio account by logging in to your account and selecting the “delete account” option. Please note that some information may remain in our records after deletion of your account.
- If you do not wish to receive text messages, e-mail or other mail from us, please make sure you have unselected the applicable option in your user account settings. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Mobio services, and you are responsible for reviewing such legal notices for changes.
- As explained earlier, the “help” portion of the toolbar on the majority of browsers will direct you on how to prevent your browser from accepting new cookies, how to command the browser to tell you when you receive a new cookie, or how to fully disable cookies. Please note, however, that if you do not enable cookies, you will not be able to take advantage of some of our attractive features.
Can Children Use Mobio’s Services?
Our site and the services and mobile applications available through Mobio are not intended for children under the age of 13. Mobio does not knowingly or specifically collect information about children under the age of 13 and believes that children of any age should get their parents’ consent before giving out any personal information. We encourage you to participate in your child’s web experience. Mobio recommends that parents use Web filtering technology to supervise their kids’ access to the Web.
Conditions of Use
If you decide to use any of Mobio’s services, your use and any possible dispute over privacy is subject to this Privacy Policy and our Terms of Use, including limitations on damages, arbitration of disputes, and application of California law.
Third Party Sites
The service may permit you to link to other websites on the Internet, and other websites may contain links to the Mobio site. These other websites are not under Mobio control, and such links do not constitute an endorsement by Mobio of those other websites or the services offered through them. The privacy and security practices of websites linked to or from the Mobio site are not covered by this Privacy Policy, and Mobio is not responsible for the privacy or security practices or the content of such websites.
Changes to this Privacy Policy
Mobio may amend this Privacy Policy. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, e-mail or text message notification of Privacy Policy changes). Each version of this Privacy Policy will be identified at the bottom of the page by its effective date, and we will also keep prior versions of this Privacy Policy in an archive for your review.
Questions or Concerns
If you have any questions or concerns regarding privacy at Company site, please contact us through our website. Your privacy is important to us and we will make every effort to resolve your concerns.
Privacy Policy Effective Date: July 17, 2007